TraceTasks Privacy Policy
Effective date: 9th December 2024
TraceTasks Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile applications, and related services (the “Services”).
By using our Services, you consent to the practices described in this Policy.
1. Data We Collect
We may collect:
- Information you provide: name, email, account details, task-related content (including photos for verification).
- Technical and usage data: device type, OS, IP address, app version, crash/error logs, and usage statistics.
- Cookies and tracking data: see Section 7.
2. Purpose of Data Collection
We process your data to:
- Deliver and improve our Services;
- Communicate with you about updates and inquiries;
- Verify task completion (including AI photo verification);
- Ensure compliance, audit readiness, and security;
- Monitor usage patterns and improve functionality.
3. Lawful Basis for Processing (EU/UK Users)
We process data under the following bases:
- Consent: when you provide details voluntarily or agree to marketing.
- Contract: when processing is required to deliver our Services.
- Legitimate interests: for security, analytics, and service improvements.
- Legal obligation: where processing is required by law.
You may withdraw consent at any time by contacting us.
4. Data Storage and Security
Your data is stored securely using trusted providers such as Google Workspace and cloud services.
- Data may be transferred outside the EEA under EU Standard Contractual Clauses or equivalent safeguards.
- Encryption and restricted access are applied to protect data.
5. Sharing Your Information
We do not sell your data. We may share it only:
- With trusted service providers (hosting, analytics, crash reporting, email, payments) under confidentiality;
- To comply with law or legal process;
- In the event of a merger, acquisition, or restructuring.
6. Data Retention
We retain your personal data only as long as necessary for the purposes collected, or as required by law.
7. Cookies and Tracking
Our Services use cookies and similar technologies:
- Essential cookies: required for operation.
- Performance / analytics cookies: e.g., Google Analytics.
- Functional cookies: remember your preferences.
You can disable cookies via browser settings, though this may affect functionality.
8. Your Rights (EU/UK Users)
You have the right to:
- Access your data;
- Request correction or deletion;
- Object to certain processing;
- Request portability.
Contact privacy@tracetasks.com to exercise rights.
9. Children's Data
Our Services are not directed to children under 16. If we learn we have collected such data, we will delete it.
10. Changes
We may update this Policy. The effective date will always be updated.
11. Contact
TraceTasks Ltd
Email: privacy@tracetasks.com