Writing from the TraceTasks team on AI that earns its place on the tools: how we ground answers in real manuals and regs, what we’re learning from technicians in the field, and where multimodal field assistance goes next.
An answer a technician can’t trace back to a manual or a reg is worse than no answer at all. How we tie every response to a citation, and why we’d rather say “I don’t know” than guess.
Grounding & citationsEvery job leaves the knowledge base sharper than it found it. A look at the write-back loop (assets, site notes and memory syncing back) and what it means for the next tech on site.
Knowledge baseDevice-agnostic isn’t a slogan. It’s a roadmap. How the same copilot gets more hands-free at every hardware level, and why we start with the phone already in your pocket.
DevicesVoice, photos, the diagnostic conversation and the parts fitted, all captured as the job happens and drafted into a job note before you’re back in the cab. What it takes to make the paperwork tax disappear.
On the tools